BRM/226 Week 5
Interview a customer service professional about their business.
Write a 1050- to 1400-word write-up in which you summarize and reflect on your interview.
Consider asking some of the following questions in your interview:
- How does the company currently measure customer satisfaction?
- What are the problems with measuring customer satisfaction with that method?
- Does the company have a formal customer retention program? An informal program? How well do they work?
- How can technology improve customer service?
- What experiences do customers share when they call your company’s customer service number?
- What technological elements do you consider to be the most important in building customer loyalty?
- How can your web site make the customer service experience more enjoyable or user-friendly?
- Has your web site improved customer satisfaction, retention, and loyalty?
- What percentage of your customers still prefers a live representative on the phone or to come to the company in person?
- What, if any, emerging trends is the company exploring for customer service? How will the company harness those trends?
Format your paper consistent with APA standards.
Are you looking for a similar paper or any other quality academic essay? Then look no further. Our research paper writing service is what you require. Our team of experienced writers is on standby to deliver to you an original paper as per your specified instructions with zero plagiarism guaranteed. This is the perfect way you can prepare your own unique academic paper and score the grades you deserve.
Use the order calculator below and get started! Contact our live support team for any assistance or inquiry.