What advantages and/or disadvantages does a single point of contact at a service provider have for Bank of America (BofA)?

Case Study 3

Case Study 3

The “Corporate Solutions at JLL” Case

 

Read the “Corporate Solutions at JLL” case study and answer the below questions. Do not use bullet points. You are required to write at least 5 pages (font: 12; line spacing: 2).

 

  • What advantages and/or disadvantages does a single point of contact at a service provider have for Bank of America (BofA)?
  • What are the advantages and disadvantages of restructuring Jones Lang LaSalle (JLL) to create a corporate real estate services/account management function?
  • Should the account management function be a cost center or profit center? Why?
  • Should Peter Barge recruit an internal or external candidate to be the BofA account manager?
  • Based on your previous discussion of advantages and disadvantages to client and JLL, do you recommend JLL to restructure and for BofA to work with JLL as single service provider?
  • If you were Peter Barge, how would you go about convincing Bank of America that you were serious about account management? Propose a clear action plan on next steps Peter Barge should take to win the ongoing Bank of America business.

 

 

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