How does empowering the employees at Zappos lead to a better experience for customers?

appos.com

Since its founding in 1999, Zappos has quickly become one of the most successful online retailers of shoes and merchandise. The company has also developed a reputation for its unique internal culture that has been created for its employees. The following article provides an overview of an interview with Tony Hsieh, CEO of Zappos.com.

Click here to download and read the Zappos article.

 

After reading this article, write a one-page paper that provides an analysis of the culture that has been created for employees at Zappos. Be sure to answer the following questions:

  • In your opinion, what are some specific things that would make working at Zappos a fun and rewarding experience?
  • Zappos has made it a priority to empower its employees and enable them to make more decisions. What are some specific ways in which Zappos employees are empowered?
  • How does empowering the employees at Zappos lead to a better experience for customers?
  • Do you believe that the Zappos approach to empowering employees and creating a fun work environment is something that should be followed by other companies? Why or why not?

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